September 2009 - Present
- I work on a mobile social media product in a constantly changing and growing startup environment and I love it! Since I'm in charge of community management, onsite ad campaigns and product enhancement I improve my written and oral communication skills but also my ability to work with engineers. This environment lets me think creatively and strategically.
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- Constantly creating new content for users to incite engagement, passion and conversations.
- Building insights about our community. Proposing strategy to optimize for engagement.
- Managing customer support and reporting ideas, suggestions, to the dev team.
- Remade our FAQ from A to Z and added a bunch of new sections such as the "Getting Started" one in order to improve new users engagement. Communicated with a developer to code a device detection script due to different answers according to the device used.
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- Watching performance and being reactive. Copywriting, testing, improving new messages.
- Communicating directly with agencies to setting up new campaign, solving problems.
- Created creative and impactful presentation template for our campaign reports dedicated to our clients.
- Written highly accurate specifications to improve our dashboard and gain time. Developers working overtime to implement and deliver the benefits of the new reporting system asap.
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- Undertook usability studies about our last iPhone app version based on my mobile experience and extensive knowledge of the community in order to propose improved specifications to the UI Design Team.
- Created from A to Z a keynote including copywriting and designing for a Mobile Monday presentation dedicated to mobile media. One constraint: the title and subject were imposed by the CEO since he was presenting it. Needed to adapt to his needs and create something out of the box.
- Currently wireframing the new intro page of our website www.Goojet.com